I recently bought a Madza from Tulley. The stafff from beginning to end were helpful, informative & friendly with no pressure. Thank you to Don and staff at Tulley for a great experience & I love my madza!

Read at DealerRater

Tulley Mazda is my preferred dealership as they have a wide variety of new and used vehicles on the lot, and I find their team to be approachable, enthusiastic and helpful without being pushy. I've had smooth and transparent experiences purchasing and servicing vehicles at Tulley.

Read at DealerRater

very good dealership friendly staff fair pricing, did not spend a whole lot of time in the dealership which was important gabe the sales person was amazing and very helpful

Read at DealerRater

I hadn’t considered Mazda until I wandered into Tulley. Jesse was amazing, made sure I had a great experience, answered all my questions, just a great experience. I’d definitely recommend working with him, and Tulley Mazda.

Read at DealerRater

Bait and switch, Make sure they didn't add extra thing's to your invoice.

Read at DealerRater

An utter nightmare. Avoid at all cost. After I came in knowing the car I wanted, paid sticker price without haggling, and was probably the easiest customer you could get. I was met with dishonesty, and constantly getting the runaround on a vehicle bought and paid for, with shifting stories depending on who I talk to - it was an unending PITA just to pick up the car. After waiting two weeks without word, and then having to call *daily* for three days to get any updates, they finally "find" the license plate and tell me to come ... Read More

Full review text opened.

Google - Apr 8, 2026

An utter nightmare. Avoid at all cost. After I came in knowing the car I wanted, paid sticker price without haggling, and was probably the easiest customer you could get. I was met with dishonesty, and constantly getting the runaround on a vehicle bought and paid for, with shifting stories depending on who I talk to - it was an unending PITA just to pick up the car. After waiting two weeks without word, and then having to call *daily* for three days to get any updates, they finally "find" the license plate and tell me to come pick the car up. When I arrive, the license plates aren't even on the car yet, and then the 2023 car WON'T EVEN START, and I'm left without a vehicle. What a scam. Wasted three weeks waiting for these dishonest, incompetent car salesmen until I called it quits. I needed a dependable car from a dealer I could trust. Neither was available at Tulley Mazda.

Johnny K and Tom went the extra mile to make sure that I made the perfect choice to replace my 10 year old vehicle!!! It's such a peace of mind to know that you have a vehicle that works best for you and your budget. Thank you!

Johnny K and Tom helped us with our purchase of a CX-50. They were incredible, knowledgeable, and very professional. They took the stress out of car buying. We would recommend them to family and friends in the future.

Regan Brunet did a fabulous job as my sales representative. He made the buying process quick and simple with no fuss. I’ll definitely be back when another purchase happens.

Victor and the team at Tully Mazda were awesome! From the time we arrived (he met us at the door) until the time we drove away (in our new car), Victor took such great care of us! He made the entire experience totally seamless and was such a pleasure to work with. Can’t recommend him enough!

I had a great experience. It was a pleasure working with Johnny K and Don. Very respectful business men! Thanks!

I have bought my fourth Mazda car from Tulley Mazda in Nashua and could not have hoped for a better experience with my sales guy Johnny Kwiatkowski and sales manager Don. I always go back to them, for the excellent service and price. Never had to haggle about anything. Price and buying experience has always been the best with these guys.

Johnny K is a terrific individual to work with when buying a new vehicle. Couldn’t recommend him and Tulley Mazda more highly.

A lot of people don’t realize how much of an impact a sales manager has on a deal, but after this experience, I definitely do. Don was working behind the scenes the whole time, making sure everything lined up and came together the way it needed to. What really stood out to me was how he stepped in when things started to get complicated. Instead of brushing it off or giving a generic answer, he took the time to really dig in and find a solution. You could tell he genuinely cared about getting me into a better situation, ... Read More

Full review text opened.

Google - Apr 4, 2026

A lot of people don’t realize how much of an impact a sales manager has on a deal, but after this experience, I definitely do. Don was working behind the scenes the whole time, making sure everything lined up and came together the way it needed to. What really stood out to me was how he stepped in when things started to get complicated. Instead of brushing it off or giving a generic answer, he took the time to really dig in and find a solution. You could tell he genuinely cared about getting me into a better situation, not just closing a deal. He stayed involved, worked through the details, and made sure nothing slipped through the cracks. It wasn’t just management—it was real problem solving. Because of that, what could have been a stressful and frustrating experience turned into something I actually feel really good about. I truly appreciate the effort Don put in and the way he handled everything. It made a huge difference for me, and it’s something I won’t forget.

Johnny and Don are always so helpful every time we go in! They make car shopping enjoyable. The Mazda team is very elite!

I honestly can’t put into words how grateful I am for Johnny. I was in an incredibly stressful situation with my leases, feeling stuck and unsure of what my options were, and honestly, a little overwhelmed. From the moment I connected with him, he made me feel seen and understood. He didn’t just hear me—he really listened. He took the time to understand the full picture and walked me through every step, patiently explaining things in a way that actually made sense. At no point did I feel rushed or pushed; instead, I felt supported. Johnny’s ... Read More

Full review text opened.

Google - Apr 4, 2026

I honestly can’t put into words how grateful I am for Johnny. I was in an incredibly stressful situation with my leases, feeling stuck and unsure of what my options were, and honestly, a little overwhelmed. From the moment I connected with him, he made me feel seen and understood. He didn’t just hear me—he really listened. He took the time to understand the full picture and walked me through every step, patiently explaining things in a way that actually made sense. At no point did I feel rushed or pushed; instead, I felt supported. Johnny’s care goes far beyond just making a sale. You can tell he genuinely wants to help people and will do everything in his power to make a complicated situation manageable. He went above and beyond to get me out of a tough spot, and thanks to him, I ended up in a far better situation than I ever expected. I’m deeply grateful for all the time, energy, and heart he put into helping me. If you’re facing something stressful or just need someone you can completely trust, Johnny is that rare person who truly has your back.

I’ve been working with A great Mazda Salesman, Johnny K for over 10 years and each car that I have bought has gotten better and better. And the wonderful deals that I’m able to negotiate are always approved by the most generous manager – Don Lindsey.

Great experience leasing a car. Johnny K and Don were very professional and knowledgeable, making the whole process easy. Everything was quick, and I got the car sooner than expected. Highly recommend!

Great customer service all around! Johnny K and Tom are the best!

Dealt with Derek and had a great dealership experience. Quick and easy!

Johnny k salesman was nice enough to help us for a few minutes even after hours and was ready for us early the next morning! Donny sales manager was very generous in our trade in and got us the best value. Both very helpful and all in all was a nice experience!

Showed up after hours on Friday 4/3 to look at used cx5s and cx-50. Johnny k was kind enough to allow me to look over the cx 50 and look through and schedule an appointment for this morning for a test drive. He has been helpful and informative through out the car buying process. His sales manager Donny also gave more then fair value for my trade in of a Honda civic with 261000 miles on it . Would reccomend the Tully Mazda team of johnny k and don to my friends and family looking for a new car

Sara in sales, at Tulley Mazda was fantastic! Professional, on point with the new technology and she answered all my questions with a great attitude! Great experience! Linda

I came in on a Friday morning needing to buy a car. I worked with a gentleman named Brian who handled everything and answered every question I had. I was able to leave with a car I loved and the entire car buying experience was amazing!

This is the second car we’ve purchased with Jesse and both times it was a great experience. He’s super friendly and takes the extra time to be sure we got exactly what we were looking for. Would definitely come back and work with him again!

Jesse was incredible and very helpful. Was not a pushy car salesman and made me feel comfortable and took all of my concerns into consideration. They worked with me on the price without being difficult. Will be a repeat customer for sure!

Had one of the best and smoothest car buying experiences here! I came in with a car and a budget in mind and Logan and sales manager Don went out of their way to make it happen and I was able to drive off in my new car the same day! They were professional, attentive, and took the time to really make me feel like I was a person, not just another sale. We will definitely be recommending them to anyone in the market for a new vehicle!

Logan Maceachern and Don Lindsey made the car-buying process easy and enjoyable. They were professional, helpful, and took the time to make sure I found exactly what I needed. No pressure at all—just honest, great service. Definitely a 5-star experience!

Purchased a second car within eight weeks very easy, helpful, and positive experience! We turn in on a GMC and we converted to a Buick at an excellent value and trade-in! Second car was a offbrand also through Mazda was lifted as a great value on Carfax! Got above market value for my trade-in and an excellent price on a Nissan Altima! Be sure to get the extended maintenance package, which includes three oil change tire rotations each year for five years at a fraction of the cost if I was to do it individually. and a big shout out ... Read More

Full review text opened.

Google - Mar 30, 2026

Purchased a second car within eight weeks very easy, helpful, and positive experience! We turn in on a GMC and we converted to a Buick at an excellent value and trade-in! Second car was a offbrand also through Mazda was lifted as a great value on Carfax! Got above market value for my trade-in and an excellent price on a Nissan Altima! Be sure to get the extended maintenance package, which includes three oil change tire rotations each year for five years at a fraction of the cost if I was to do it individually. and a big shout out to the sales manager and my sales associate, Johnny K! Well done, appreciate your professionalism and the quickness in the process.

Sarah did amazing! She was very helpful and patient with any questions. Would definitely recommend anyone to her for buying a car!

This is the second time I’ve worked with Derek, and once again he made the entire car-buying experience smooth and enjoyable. Derek is incredibly personable and genuinely focused on helping you find what’s best for you, not just making a sale. He takes the time to listen and makes sure you feel comfortable with every step of the process. Derek truly goes above and beyond for the people he works with, and his team deserves recognition as well. Everyone involved was helpful, professional, and worked together to make sure I was taken care of. They did everything they ... Read More

Full review text opened.

Google - Mar 29, 2026

This is the second time I’ve worked with Derek, and once again he made the entire car-buying experience smooth and enjoyable. Derek is incredibly personable and genuinely focused on helping you find what’s best for you, not just making a sale. He takes the time to listen and makes sure you feel comfortable with every step of the process. Derek truly goes above and beyond for the people he works with, and his team deserves recognition as well. Everyone involved was helpful, professional, and worked together to make sure I was taken care of. They did everything they could to get me into a new car as quickly as possible. I highly recommend working with Derek and his team. I wouldn’t hesitate to work with him again in the future! 🚗

Bought a used car here and it was such a simple and smooth experience. Ask for Regan, he was fantastic. Super patient and helpful, we looked at a ton of cars and he really helped narrow it down.

If I could give more stars I would! From the moment we walked in Brian was absolutely amazing. He was personable, helpful, professional, knowledgeable, and supportive. I will continue to reach out to him for any future car purchases. After a horror story with my last car purchase (at a different dealership) I was worried especially since this time around it was a larger investment. The sales manager Don went the extra mile to personally speak with us, and ensure us that the sale of the vehicle would be handled professionally and confidentially. To end it all Robert (Bobby) helped ... Read More

Full review text opened.

Google - Mar 27, 2026

If I could give more stars I would! From the moment we walked in Brian was absolutely amazing. He was personable, helpful, professional, knowledgeable, and supportive. I will continue to reach out to him for any future car purchases. After a horror story with my last car purchase (at a different dealership) I was worried especially since this time around it was a larger investment. The sales manager Don went the extra mile to personally speak with us, and ensure us that the sale of the vehicle would be handled professionally and confidentially. To end it all Robert (Bobby) helped us get the best rate and get the financials sorted in a timely manner while also being personable and supportive. Overall I can’t say enough great things about the staff that helped us today. We will be recommending this place to all our family and friends! Thank you again!

I called Tulley MAZDA service regarding an issue with my MAZDA 3. The service rep was able to arrange for a loaner and to have my car to be checked out the next day. When I got to Tulley the technician updated the software in my car and resolve my issue. I was back on the road in 40 minutes. I was impressed how accommodating and professional the service department was. Plus, I think their video of the technicians fixing your car is a great idea. Thanks guys for a job. Well done. I’ll definitely be back there for all my ... Read More

Full review text opened.

Google - Mar 26, 2026

I called Tulley MAZDA service regarding an issue with my MAZDA 3. The service rep was able to arrange for a loaner and to have my car to be checked out the next day. When I got to Tulley the technician updated the software in my car and resolve my issue. I was back on the road in 40 minutes. I was impressed how accommodating and professional the service department was. Plus, I think their video of the technicians fixing your car is a great idea. Thanks guys for a job. Well done. I’ll definitely be back there for all my warranty work and possibly the next purchase of a car.

6 STARS. THESE PEOPLE ARE AWESOME. I was pretty nervous coming to a dealership and I was comforted and taken care of at every step of the way!!! Logan and Chad worked with me to get numbers where we needed them and were way more transparent than I was expecting. Always check Tully Mazda first before anywhere else!

Sara was a breath of fresh air walking into the dealership. She was kind, friendly and knowledgeable. A great combo and made the buying experience easy. So happy with our purchase!

First off the level of professionalism is insurmountable. We came just to look to start the process and had no pressure from the beginning. Brian Martino was the best salesman I have ever came across car shopping, very like able and knowledgeable with the entire process. I appreciate the entire Tulley experience. Thank you!

5 Mazdas later through Tulley, especially with Brian and Tom. These two have been wonderful to work with after my wife, Dad, cousin, and my two own Mazdas have gone through sales with them. Attentive, personal, not pushy, punctual, and service oriented are what I describe working with this team. By far the best Mazda dealership, even so forth as to say, the best dealership, I’ve ever worked with! Always recommend Tulley!

I had nothing but a wonderful experience at this dealership! The entire team was extremely helpful and friendly throughout the whole process of purchasing my vehicle! A big thank you to Reagan for everything!

Brian Martino, he varry owsome car sell man , love to be business with him , I will tell all of my friends to come .

Great experience

Great experience

I had an incredible experience with Kai at Tulley’s! Everyone was so helpful, kind and made the whole process very easy. I was very anxious about the process, but it was a great experience and I would recommend Tulley to anyone looking for a new car!

Would recommend working with John! Very professional and great experience!

Great experience!!

Great knowledge of the product and service. Great dealership...

This was the worst car buying experience I've ever had, hands down. In my opinion, Deceitful practices from beginning to end. Sales Rep pretended not to be involved with negotiation, Sales Manager making verbal discounted offers, GSM rejecting those offers. GSM not willing to speak with me in-person. Sales Manager offering a 3 year maintenance plan as a throw in and then attempting to charge us for it, saying that he included it in the monthly payment sheet he put in front of us. The sheet had no interest rate on it and we never asked for a monthly payment ... Read More

Full review text opened.

Google - Mar 11, 2026

This was the worst car buying experience I've ever had, hands down. In my opinion, Deceitful practices from beginning to end. Sales Rep pretended not to be involved with negotiation, Sales Manager making verbal discounted offers, GSM rejecting those offers. GSM not willing to speak with me in-person. Sales Manager offering a 3 year maintenance plan as a throw in and then attempting to charge us for it, saying that he included it in the monthly payment sheet he put in front of us. The sheet had no interest rate on it and we never asked for a monthly payment breakdown. Finance guy offered 3 extended warranties, we said no and he tried to slip in the Basic plan for 2K. It all starts at the top, I'd suggest the Tulley brothers change their tactics if they want to earn customer loyalty. Otherwise, avoid this place.

I am giving a two star because I bought my car in 2022. My car has 5000 miles on it and we are now in 2026 I barely drive the car. My mom purchased a 2023 Mazda CX 30 and it was going great for a while because the car comes with an app that allows you to start the car. Today my mom went to start her car and it said that she couldn't when she called Mazda told her that we all have to pay $10 a month to keep a starter for our cars. I think personally it's very messed up ... Read More

Full review text opened.

Google - Mar 9, 2026

I am giving a two star because I bought my car in 2022. My car has 5000 miles on it and we are now in 2026 I barely drive the car. My mom purchased a 2023 Mazda CX 30 and it was going great for a while because the car comes with an app that allows you to start the car. Today my mom went to start her car and it said that she couldn't when she called Mazda told her that we all have to pay $10 a month to keep a starter for our cars. I think personally it's very messed up because when we purchased the cars they don't tell you that that's going to happen at the beginning. All they care about is selling the car. They don't explain important things like this because for me, this is important what if someone has kids and they rely on their car starter to help them out in the morning? I just think it's very messed up that out of nowhere they take that out until you pay the $10 a month Meanwhile, you have people who buy car starters, and they only have to purchase their car starter and install installation once. I really liked Mazda a lot and I really love my CX5 but now that It seems like they are being more money, hungry, and are trying to make money in any ways they can. As if the cars aren't expensive enough.

I purchased a used Subaru the first week of December. The title application paperwork was not processed correctly, so the paperwork had to be sent back. I did send it back, but they never received it. They wanted me to send the paperwork back and pay for tracking/overnight. I opted to go with regular mail - I wasn't going to pay out of pocket for their mistake. This was all around Dec 18. They didn't receive it, allegedly, and sent me new paperwork to sign, with a return envelope with tracking. Plus the lost key fob - this ... Read More

Full review text opened.

Google - Mar 9, 2026

I purchased a used Subaru the first week of December. The title application paperwork was not processed correctly, so the paperwork had to be sent back. I did send it back, but they never received it. They wanted me to send the paperwork back and pay for tracking/overnight. I opted to go with regular mail - I wasn't going to pay out of pocket for their mistake. This was all around Dec 18. They didn't receive it, allegedly, and sent me new paperwork to sign, with a return envelope with tracking. Plus the lost key fob - this was over a month later. I had to ask if they had found it - no one followed up to let me know they had and would send it to me. No one let me know that they received the second set of paperwork. I couldn't register the car until I got the title and they refused to extend my temp plates. When I got to my town office, the paperwork was still filled out incorrectly. I did register the car at the end/3rd week of February when I got the title from the state, but due to long lead times I couldn't get in to inspect the car. The tires inside wall are bad and won't pass inspection. I understand in the contract they sell the used cars "as-is", but it is bad business practice not to replace tires that wouldn't pass inspection. Due to expired places (20 days), I wasn't using the car, so there is no way that I used the tires enough to put enough wear that they wouldn't pass inspection. I wouldn't purchase from Tulley again. Lack of communication and the fact I purchased a car that can't even pass inspection. Bad on me for not insisting on it being inspected prior to purchase.

Our experience at Tulley Mazda was great! Johnny K was very knowledgeable and accommodating and made the purchase of a CX-5 easy.

Johnny K and James were great. Made the experience so easy from start to finish.

Derek was awesome!!! It was my first time making a purchase at a dealership and Derek was personable, knowledgeable, and most of all, wanted to make sure my budget & vehicle needs were met. Staff was courteous and had a sense of humor which I really appreciate! Thank you Derek 😎

Great experience here with Derek. Really stellar customer service from the entire staff here.

5 star service!! Daiana was amazing along with the other staff.

I lost all trust bringing my car here to Tulley Mazda. I brought my car here for service maintenance, the guy from Tully GMC took my car inside. I waited 5 hours until I get my car, when I got home I inspected my car. I notice that no service was done on my car. No oil change, no tire rotation, no brake fluid change, no transmission fluid change, but I was charged for all the services. I spended $3,000 on my maintenance plan, its gonna be My last time coming here.

I bought my first car yesterday and Adam Gnanou was fantastic! I have never sat down at a dealership and talked cars but Adam made it comfortable and easy. He was understanding, sincere and wanted the best for the customer! I recommend him for anyone going to Tulley Mazda!

We had a wonderful experience at Tulley! Our salesman Brian along with the manager, Thomas Saliba, were so helpful with the whole process! We would highly recommend using them to get your next car!

I give Johnny K 5 stars ALWAYS!!!!!!!!! Absolutely best advisor/salesmen. However, as a long term lease holder, I am bothered by the lack of any sort of empathy, kindness, or any sort of positive human interaction of the service front end women. Not even greeted, just was short, rude the entire time! Not everyone wants to be there (obviously) but like customer service should still be a thing. I was taken very aback by how short/rude these people were. Mazda is a great dealership, but there really needs to be a serious eval of the front end faces. Costs ... Read More

Full review text opened.

Google - Jan 19, 2026

I give Johnny K 5 stars ALWAYS!!!!!!!!! Absolutely best advisor/salesmen. However, as a long term lease holder, I am bothered by the lack of any sort of empathy, kindness, or any sort of positive human interaction of the service front end women. Not even greeted, just was short, rude the entire time! Not everyone wants to be there (obviously) but like customer service should still be a thing. I was taken very aback by how short/rude these people were. Mazda is a great dealership, but there really needs to be a serious eval of the front end faces. Costs zero to be kind.

WARNING: BAIT-AND-SWITCH TACTIC AT TULLEY MAZDA! WASTED MY TIME! My name is Angel D., and this dealership wasted my time and gas. I drove from Manchester to Nashua for a firm lease offer on a Mazda CX-50 Hybrid Preferred at $382/month with only $500 total due at signing. Upon arrival, the final contract had been changed, demanding $2,882.36 upfront. This is nearly six times the agreed amount. This is a deceptive and disrespectful practice. They knowingly presented a false offer to get me in the door. I rejected the deal and walked away. I am filing formal complaints with the NH Consumer ... Read More

Full review text opened.

Google - Sep 30, 2025

WARNING: BAIT-AND-SWITCH TACTIC AT TULLEY MAZDA! WASTED MY TIME! My name is Angel D., and this dealership wasted my time and gas. I drove from Manchester to Nashua for a firm lease offer on a Mazda CX-50 Hybrid Preferred at $382/month with only $500 total due at signing. Upon arrival, the final contract had been changed, demanding $2,882.36 upfront. This is nearly six times the agreed amount. This is a deceptive and disrespectful practice. They knowingly presented a false offer to get me in the door. I rejected the deal and walked away. I am filing formal complaints with the NH Consumer Protection Bureau and the Better Business Bureau (BBB). Avoid this dealer if you want honest pricing and to save your time.

Tulley Mazda is the best dealership. They are always very professional and personable. I will be a forever customer.

Read at DealerRater

Tulley Mazda always provides exceptional service, the best staff, and the best vehicles. I would not shop anywhere else. I highly recommend Tulley Mazda.

Read at DealerRater

very easy sales process, transparent pricing and friendly staff and amazing service staff. could not ask for more out of a new car buying experience

Read at DealerRater

I was told by representative that I could get test drive if I am deciding to buy now. Otherwise no test drive. How am I supposed to know I like the car without test driving?

If I could give 0 stars I would. PLEASE DO NOT GO HERE AND PLEASE READ*** Car salesmen sold us a car and told us to be there on a certain day and time to pick it up. Promised it would be detailed and a full tank of gas. When we got there (drove from Boston) we were told that car salesman was not there. He was called in, we had to wait for him. Car was not detailed and had no gas. It was too late in the day to get serviced. We drove the car like that back to ... Read More

Full review text opened.

Google - May 17, 2025

If I could give 0 stars I would. PLEASE DO NOT GO HERE AND PLEASE READ*** Car salesmen sold us a car and told us to be there on a certain day and time to pick it up. Promised it would be detailed and a full tank of gas. When we got there (drove from Boston) we were told that car salesman was not there. He was called in, we had to wait for him. Car was not detailed and had no gas. It was too late in the day to get serviced. We drove the car like that back to Boston. We were told to go back that weekend to get the car detailed. When we did we noticed that it was NEVER filled up with gas. We ended up filling the tank out of our own pocket. The worst part was when they called us later that day to tell us there was a problem with the title of the car that we had already FULLY purchased. The title was signed over wrong from the first owner to the dealership. We were told by manager Thomas that nobody at the dealership noticed but the state of Massachusetts RMV had to notice and let them know. It would take weeks to fix this problem. We decided to give the car back and not do business. Manager told us we would receive a check in the mail for our gas money. Two weeks later we have not received the funds for our out of pocket expenses on gas on multiple trips between Nashua, NH to Boston, MA. If you're looking for a reliable Mazda dealership visit Wellesley Mazda in Wellesley, MA. They took great care of me!

I had booked an appointment to come in and hopefully purchase a vehicle. Mind you I live over an hour away. I had called to confirm and the representative stated everything was all set. When I came in I was informed that the car was already sold. With the lack of communication and professionalism I couldn’t imagine what it would be like actually purchasing a vehicle here. I would not recommend.

Untrustworthy scammers. Avoid this place if you need any work done on your car, they will take advantage of you if they can. Charging for services not rendered is just another day at the office for the thieves at Tulley Mazda.

Let me be clear here, the purchase of the car was seamless, Will was great, but now trying to get someone to call back is awful and quite frankly disappointing unprofessional. We have left multiple voice mails for Will and Jordan in finance and yet no callbacks. The dates we left VM are the 14th, the 18th, and the 20th and today the 30th. Today, on the 30th, i actually went to the dealership and spoke to a person, didn't get his name, but he said he would have Will call us back. Called again after 1PM and got ... Read More

Full review text opened.

Google - Jan 30, 2025

Let me be clear here, the purchase of the car was seamless, Will was great, but now trying to get someone to call back is awful and quite frankly disappointing unprofessional. We have left multiple voice mails for Will and Jordan in finance and yet no callbacks. The dates we left VM are the 14th, the 18th, and the 20th and today the 30th. Today, on the 30th, i actually went to the dealership and spoke to a person, didn't get his name, but he said he would have Will call us back. Called again after 1PM and got a VM. STILL NO CALL BACK! Problems: 1 - they never went to the bank we asked for to get the loan and went to the place they wanted. Now, trying to get the bank information is tiresome. we got a better rate at our bank and wanted to refinance with them. Painful process now. 2- Was told the car had a remote starter and this was one option that we needed to purchase the car, the car doesn't have a remote starter. Looking to see if one is added will it void the bumper to bumper warranty we purchased with them? I was told no and wanted it in writing, but they denied that. 3- trying to get a small dent fixed, but again, no one will call us back. We have the coverage for this and it seems like they could careless. They got the sale, and then they just moved on. As of now, I would not recommend buying from them. Very poor after sale services.

I was sold a certified pre owned car that was not up to CPO standards. More specifically, there was significant condensation found behind both my headlights and the driver’s side LED was out. Upon raising the issue to Tulley Mazda immediately the next morning and dropping off my car to be hopefully repaired I was met with back and forth phone calls and push back on fixing both my headlights with no reassurance that the dealership would make the situation right. Luckily, I took photos of the damage and was able to get both headlights repaired under warranty. After ... Read More

Full review text opened.

Google - Jan 27, 2025

I was sold a certified pre owned car that was not up to CPO standards. More specifically, there was significant condensation found behind both my headlights and the driver’s side LED was out. Upon raising the issue to Tulley Mazda immediately the next morning and dropping off my car to be hopefully repaired I was met with back and forth phone calls and push back on fixing both my headlights with no reassurance that the dealership would make the situation right. Luckily, I took photos of the damage and was able to get both headlights repaired under warranty. After expressing my concerns with the overall disappointing first time car buying experience to the General Sales Manager Toby Villineau — I was berated by him over the phone. Although I stated the issues were not personal and simply just my experience Toby continued to put his own ego before business. I’ve never been spoken to like that in my life and the situation did not require that level of response especially from someone in a higher position at Tulley Mazda. In other words, the situation was completely blown out of proportion in an attempt to make me question my own stance and further put me down. Instead of simply acknowledging my experience as a customer, Toby stated “I’m sorry that YOU feel that way” in a condescending tone and continued to yell at me about how he has no idea where this horrible experience is coming from, that I never said thank you, and overall just gaslighted me into thinking I was a horrible customer. Long story short, I do not recommend anyone purchase their vehicle from Tulley Mazda given the experience I had. Especially young first time buyers and women beware, as I do believe that I may not have been treated with the same level of distaste had I been an older man for example. I truly looked forward to this milestone in my life as a reward to myself. It’s unfortunate that I’ll look back at this experience shrouded by stress caused by Tulley Mazda and the worst customer service I have ever received by the General Sales Manager himself Toby Villineau.

Leaving two stars as the actually buying process was smooth, efficient and my salesperson Derek was TOP NOTCH during and after buying the car. Thank you again Derek! However, the vehicle itself has me set on not returning to Tulley for future purchases. I bought a pre-owned VW Touareg late Feb. of 2024, after trading in my Acura due to needing a larger vehicle. This is NOT my first VW, nor my first Touareg, as I specifically looked for this vehicle. I know the vehicle, it's common weak points and what it requires for maintenance by heart as I have ... Read More

Full review text opened.

Google - Jan 22, 2025

Leaving two stars as the actually buying process was smooth, efficient and my salesperson Derek was TOP NOTCH during and after buying the car. Thank you again Derek! However, the vehicle itself has me set on not returning to Tulley for future purchases. I bought a pre-owned VW Touareg late Feb. of 2024, after trading in my Acura due to needing a larger vehicle. This is NOT my first VW, nor my first Touareg, as I specifically looked for this vehicle. I know the vehicle, it's common weak points and what it requires for maintenance by heart as I have had a couple, and my trade in being the only vehicle to break that streak. This was also not our first off-brand vehicle purchased from Tulley Mazda, so I felt confident I was not being taken advantage of. On my way home, I started to get fuel system error malfunction codes and the gas gauge showing completely empty, and two days later the vehicle died on the highway of fuel starvation. After being towed to a VW dealership initially, it had stored codes for a faulty fuel sender stemming before the vehicle was even traded in... Fixed under warranty at Tulley, so I thought all was well. The following week, my school back pack with my laptop and books (I am a college student) was stolen out of the car and I learned all 4 door handles needed to be replaced due to a central locking malfunction which caused the doors to unlock as I walked away from the vehicle. This is when I learned the "comprehensive coverage" service contract I purchased was only a "powertrain" and was given a bill for $3500. After talking with Toby the sales manager and being told that I "should've discovered the issue during the test drive" despite never having a key in hand to even try until leaving with the vehicle, I was told that having 50% of the bill covered was far, while still having to replace my laptop and school books. I am appreciative that they ended up covering the full cost, and remained open minded that maybe we worked out the kinks and the vehicle would last a few years until I graduate. While the vehicle was there, the VW dealer found the tires to be low in tread and dry rotted/cracked, a severely cracked (and evidently ignored for a good while due to the corrosion build up) front coil spring, and low measurements on the front brake pads. The technician and service advisor both mentioned they were concerned these hadn't been noticed and that the vehicle passed the NH state inspection for retail sale. I also brought it to two other separate VW dealerships for multipoint inspections to confirm these issues and document them. By the first 1k miles, the car had started to severely burn oil (about 1 1/2 qts every 700 miles, not the usual consumption rate for this motor), and the transmission shifts hard from 2-3, which is still being diagnosed to this date. As of recent, the radio has stopped working, which has left me completely deflated. I understand taking accountability of the vehicle you own and the repairs it may need, after being told "someday you have to OWN your vehicle" but to receive a bill of $4.3k just for the vehicle to pass inspection less than 3 months and not even 3k miles added to the odometer, especially as a college student returning to school was a major blow and really disheartening. As much as I want to love my car, to this day, it hasn't been possible.

I wasn’t going to make this post but it’s been very upsetting. I brought my car for an inspection back in July and was told I needed new tires and new brakes and rotors. I didn’t do the service they wanted me to and so they just continued to ignore and said they’d call me up when my car was ready. I sat there for another 30 minutes and my car was just sitting up front and I was just treated horrible. I then find out my car doesn’t even need new brakes so it’s ... Read More

Full review text opened.

Google - Jan 3, 2025

I wasn’t going to make this post but it’s been very upsetting. I brought my car for an inspection back in July and was told I needed new tires and new brakes and rotors. I didn’t do the service they wanted me to and so they just continued to ignore and said they’d call me up when my car was ready. I sat there for another 30 minutes and my car was just sitting up front and I was just treated horrible. I then find out my car doesn’t even need new brakes so it’s just upsetting they were trying to make money off of me.

This place is so sketchy. Had services done here once and now I'm getting letters like this. STAY AWAY! Not sure who else they shared my personal information with.

I reached out to Tulley Mazda after seeing a pre-owned Audi Q5 on their site. I made an appointment to go look at the car and drove 30 minutes to their dealership. Just as I arrived onto the lot, they called to tell me that someone had “accidentally” let the car go out on loaner and I could no longer look at it during the time of my appointment. I went back the next day and decided to purchase the car, despite the unfortunate event prior. They asked me if I could leave a good review but specifically asked if I ... Read More

Full review text opened.

Google - Dec 16, 2024

I reached out to Tulley Mazda after seeing a pre-owned Audi Q5 on their site. I made an appointment to go look at the car and drove 30 minutes to their dealership. Just as I arrived onto the lot, they called to tell me that someone had “accidentally” let the car go out on loaner and I could no longer look at it during the time of my appointment. I went back the next day and decided to purchase the car, despite the unfortunate event prior. They asked me if I could leave a good review but specifically asked if I could refrain from mentioning the mishap from the day prior. I really wanted this specific car so I chose to overlook multiple red flags which was a big mistake on my part. I took the car home on Saturday June 15th, and by Wednesday June 19th, the check engine light already came on. I had not driven the car more than 50 miles before the light came on, which was very frustrating. When I called them to let them know about the check engine light, they were very unhelpful and just told me there was nothing they could do to help me. I had to make an appt with Audi myself. I will never purchase a car from Tulley again or recommend this dealership to anyone.

I wanted so badly to like this place but it's hands down the worst dealership I've ever dealt with. From my salesman making me feel more unwelcomed than I've ever felt in my life. To the service department not doing a replacement on a part for a brand new 2024 that i just purchased through them! My salesman was so rude that I had to finish the sale with their finance guys Jacob & justin. If it wasn't for them I would have walked out and I wish I did because for the first time in my ... Read More

Full review text opened.

Google - Dec 12, 2024

I wanted so badly to like this place but it's hands down the worst dealership I've ever dealt with. From my salesman making me feel more unwelcomed than I've ever felt in my life. To the service department not doing a replacement on a part for a brand new 2024 that i just purchased through them! My salesman was so rude that I had to finish the sale with their finance guys Jacob & justin. If it wasn't for them I would have walked out and I wish I did because for the first time in my life I can say I'm never going back to this dealership.

My 2020 Palisade had an oil change and inspection on 12/3 where it passed. On 12/5 we noticed it was leaking oil. Called Tulley and they had us come in next day to be looked at. We are being told that this has nothing to do with the oil change they performed 3 days prior and it is not covered under the extended warranty. It was NOT leaking oil when it was brought in. They performed a multi point inspection and did not mention that it was leaking either. Seems odd that it would suddenly start to leak oil 3 days after an oil change ... Read More

Full review text opened.

Google - Dec 7, 2024

My 2020 Palisade had an oil change and inspection on 12/3 where it passed. On 12/5 we noticed it was leaking oil. Called Tulley and they had us come in next day to be looked at. We are being told that this has nothing to do with the oil change they performed 3 days prior and it is not covered under the extended warranty. It was NOT leaking oil when it was brought in. They performed a multi point inspection and did not mention that it was leaking either. Seems odd that it would suddenly start to leak oil 3 days after an oil change where they saw that there was nothing wrong. Hoping they do the right thing and fix this so we don’t have to move forward with legal counsel.

Service with Mazda was great until my past experience. Brought my car in for a state inspection and oil change on Tues 12/3. Noticed on 12/5 that the car was leaking oil. Brought it in today and they told me it had nothing to do with the oil change and it was not covered under the extended warranty and that it would be 600.00 to repair. Car was not leaking oil when we brought it in. Im no expert but seems rather fishy to me. Thanks Tulley Mazda service department for showing your true colors.

I really wish I would have taken the poor reviews of Tulley Mazda more seriously; even the ones that were updated to give more stars or even 5 due to poor experiences being pacified by management. I would never recommend this dealership to anyone; the only reason I had gone is because they had the make and model of a vehicle I was looking for. I know this is long, but I am incredibly upset that I have to buy 4 new tires right before Christmas because the brand they put on my car are nowhere online to be ordered/found and ... Read More

Full review text opened.

Google - Nov 27, 2024

I really wish I would have taken the poor reviews of Tulley Mazda more seriously; even the ones that were updated to give more stars or even 5 due to poor experiences being pacified by management. I would never recommend this dealership to anyone; the only reason I had gone is because they had the make and model of a vehicle I was looking for. I know this is long, but I am incredibly upset that I have to buy 4 new tires right before Christmas because the brand they put on my car are nowhere online to be ordered/found and I can’t just buy one singular tire a different brand/type. I purchased a used car from here and it was a multi-day, multi-hassle process.They were unwilling to let me work a loan out with my credit union and were adamant about their own financing. When I bought the car, they failed to give me the certificate for title application and I couldn’t register my car. They also forgot to have me sign part of their contract and asked me to come back for that. Disorganized for sure. There were issues with my windshield and the manager Tom made it right. He was pleasant to deal with. I had sent a response to Tulley last week regarding their declination of replacing my defective tire and have not heard anything back. I haven’t heard anything about the paint, either. I don’t have a brand-new Mazda that I am leasing or financing, so Tulley doesn’t care. I would be giving 1 star instead of 2 if they hadn’t done anything about my windshield. Incredibly disappointed. Guess I’m never getting that paint, either.

Tried buying a vehicle from them and they force customers into financing with them. Distasteful practices in order to get you a higher interest so they can make money off you. Be aware of these tactics and educate yourself. Right now is a buyers market not the other way around. All these dealerships took advantage of people during pandemic with mark ups and added packages. Now this seem to be the new tactic. Stay away!!!

Wanted to get a 30K service done. Asked if I wanted alignment done over text. the cost of approximately $180. I responded via text yes. Waited hours… then gone hit with a Jordan Lawrence fee of $572.06. I’ll be looking to get my service elsewhere moving forward.

OK, we visited the dealership on Thurs. Sept. 5. We asked for numbers on a used car. We discussed that we had a credit union financing. The sales person listed off what credit unions were good (USAA is expensive) and so on. Then we were presented with monthly numbers. I know oldest trick in the book. I asked what is the APR you are using here? The financing manager came out and said they don't disclose that, they don't know it is an average. They said that a first car buyer will not get a good rate and then ... Read More

Full review text opened.

Google - Sep 6, 2024

OK, we visited the dealership on Thurs. Sept. 5. We asked for numbers on a used car. We discussed that we had a credit union financing. The sales person listed off what credit unions were good (USAA is expensive) and so on. Then we were presented with monthly numbers. I know oldest trick in the book. I asked what is the APR you are using here? The financing manager came out and said they don't disclose that, they don't know it is an average. They said that a first car buyer will not get a good rate and then he said they don't accept other company financing. That was weird because our sales guy just discussed what credit union we were using. Didn't mention this. My daughter has a credit score in the mid 700s. The manager said they could not take much off the price, they gave us 250 off. Said look at how much we spent on this car to get it in top shape (not my problem) and then I said what you are showing me here is retail pricing. Oil change for 90, etc etc. We left. Thanked them. The saleperson was great, the financing guy was not telling the truth. He said that they could not get my daughter a good rate as she was a first time buyer. I said I have never heard of that. Financing guys says oh yeah it's new in the trade. So we went home, found the exact same car for $1000 less at other dealers and that was not even with any negotiation. She then got onto PenFed credit union site and got a low rate for a used car. Tulley was quoting 11 or 12% and my daughter got 6.X% for 60 months. I told the financing guy that I was just in Audi of Nashua and asked about the monthly numbers. There was no car price and no APR. SO I said what are the numbers? The car price and the APR that translates to this? So he gave them to me. And Tulley Mazda is saying no I am not legally allowed to disclose the APR. Oh! Really? You mean you would offer me a rate estimate but not disclose the rate? I feel sorry for the people that are walking in there and they just don't know any better. In fact, I went along with my daughter because she had never gone through the car buying experience before. I told her never buy a car the day you walk into a dealership. Sure enough we found the exact same car, same age, specs, etc and a better color for a lot less elsewhere (more than $1200). Attention Blonde Finance Guy at Tulley Mazda. You are ruining the sales deals for your salespeople. And people, even if a car dealership offers you a good deal at a certain APR or sales price, make sure you ADD UP the numbers when it comes time to pay. Dealerships make "mistakes" all the time adding up their numbers in the used car business. Don't get fleeced. Thankfully I have gone through all of this negotiation nonsense and can teach my daughter and son how to do it properly and what to look for. Read the other reviews here about Tulley. You will see a recurring theme.

Wait till they stop picking up your phone and answering your emails after you pick up your car😌

Stay away from this dealership!! My daughter went there to buy the first car she's ever purchased on her own. She first worked with a salesperson who couldn't be bothered to put his phone down when he spoke with her. She requested to work with someone else and he seemed to be ok. She communicated to both of these salespeople that she had been approved for auto financing with our credit union. She took the truck she was interested in for a test drive and then coordinated with the dealership to take it to our mechanic for an ... Read More

Full review text opened.

Google - Aug 8, 2024

Stay away from this dealership!! My daughter went there to buy the first car she's ever purchased on her own. She first worked with a salesperson who couldn't be bothered to put his phone down when he spoke with her. She requested to work with someone else and he seemed to be ok. She communicated to both of these salespeople that she had been approved for auto financing with our credit union. She took the truck she was interested in for a test drive and then coordinated with the dealership to take it to our mechanic for an inspection. Once the mechanic gave her the green light she negotiated a price for the truck and a value for her trade-in. She then requested the deal in writing to present to the credit union to finalize the loan paperwork, which Tulley provided. The only additional thing the credit union requested was to have them added as Lien Holder on the paperwork. When she let the salesperson at Tulley know, all of a sudden it became a problem that she had her own financing. They told her that, since they are also able to offer financing through our credit union, they aren't "allowed" to let her get her own financing there. She questioned them on that, telling them it made no sense since she's essentially a cash buyer to Tulley. The manager came out and doubled-down, telling her it's not allowed. She immediately called the credit union and was told that is absolutely not true and there's no such stipulation in their contract. I also called the credit union and they told me that a lot of dealerships pull this so that they can charge a fee and/or a higher interest rate. I see that other reviewers have had this same problem and I encourage you all to do what we are doing - file a complaint with the Attorney General's Consumer Protection Division and the NH Banking Department. They take this very seriously. One more note - 24 hours after telling her that they couldn't possibly negotiate the sales price of the truck a penny lower, they lowered the price on their website. I know all salespeople and managers lie about this but it's just one more thing that tells you what you need to know about them.

Buyer beware! They were SO nice before I signed the paperwork. On the day I picked up the car my salesmen quickly wrapped up with me…pushed my introduction of the car on someone not qualified. The new salesperson kept saying “I’m not sure about that feature, but we can ask Carlos”. I waited…and waited while Carlos sold a car to another couple. He promised to walk me to parts to buy our crossbars (he forgot to add them like I asked). Instead he pointed to where parts were in the parking lot. Last straw was a scratch ... Read More

Full review text opened.

Google - Aug 2, 2024

Buyer beware! They were SO nice before I signed the paperwork. On the day I picked up the car my salesmen quickly wrapped up with me…pushed my introduction of the car on someone not qualified. The new salesperson kept saying “I’m not sure about that feature, but we can ask Carlos”. I waited…and waited while Carlos sold a car to another couple. He promised to walk me to parts to buy our crossbars (he forgot to add them like I asked). Instead he pointed to where parts were in the parking lot. Last straw was a scratch on the wheel well piece. I asked for it to be fixed before I picked up. Nothing was done. I asked for it to be replaced and they said they would call me and “take care of me” when the part came in. I called today, two weeks later and they never ordered it! I think they thought I’d forget. Such a disappointment for a family run business.

customer service is great but that comes with a high price, when they wanted to take advantage of the lack of financial education individuals might have. Be aware when they “build a deal” because they think they can take advantage of you…. Please make sure you go with someone that knows about numbers and your rights. 10.99% interest rate was the rate I was technically forced to when I was approved for 5.99% with my Credit Union, there excuse was that they won’t work with that Credit Union, I left and went to my credit union and they told me they ... Read More

Full review text opened.

Google - Jul 25, 2024

customer service is great but that comes with a high price, when they wanted to take advantage of the lack of financial education individuals might have. Be aware when they “build a deal” because they think they can take advantage of you…. Please make sure you go with someone that knows about numbers and your rights. 10.99% interest rate was the rate I was technically forced to when I was approved for 5.99% with my Credit Union, there excuse was that they won’t work with that Credit Union, I left and went to my credit union and they told me they just did business with TULLEY MAZDA the week before. Be aware and educate yourself.

I will never deal with any tulley dealerships. I was in the works making a deal for a truck, I looked at it on a Saturday and was supposed to hear from them about a couple concerns on Monday. When I didn't hear from them I got a hold of them on Tuesday, only to find out they had sold the truck on me. No call, no text, nothing! I had to find out by going on the site and noticing the truck was no longer on there. There is no customer service or communication whatsoever.

The Tully Mazda dealership proved to be an absolute nightmare in my quest for a new car. I spotted a beautiful Mercedes Benz on their website that caught my eye. It had been posted only ten minutes ago, and since they were closing in twenty minutes, I decided to wait until the following day to call them. The next morning, I called them an hour after they opened, and the gentleman who answered the phone - James Johnson, I believe - told me that the car was still available and had no interested buyers. I was thrilled since I was ... Read More

Full review text opened.

Google - May 11, 2024

The Tully Mazda dealership proved to be an absolute nightmare in my quest for a new car. I spotted a beautiful Mercedes Benz on their website that caught my eye. It had been posted only ten minutes ago, and since they were closing in twenty minutes, I decided to wait until the following day to call them. The next morning, I called them an hour after they opened, and the gentleman who answered the phone - James Johnson, I believe - told me that the car was still available and had no interested buyers. I was thrilled since I was considering purchasing a car worth $50,000. However, I found the guy to be quite odd and unprofessional, and he used various phrases such as "That's above my pay raise," and "Don't hang up on me" in a strange tone that left me feeling uneasy. He offered me appointments at 4 o'clock or 3 o'clock, but since those were pretty late, I didn't want to risk losing the car, so the earliest appointment he gave me was at 2 which gave me enough time to drive to the dealership. I embarked on a two-hour drive, crossing three states - Maine, New Hampshire, and Massachusetts - to see this car. When I arrived, I was greeted by a salesman who seemed to have everything ready for me. However, when he went to fetch a license plate for me to test drive, he came back with the news that someone else was currently signing the papers for the car. I was beyond frustrated, having traveled for two hours, spent money on gas, and lost more money on tolls. The dealer had never asked me to put down any money to reserve the car, and I had an appointment, so I thought the car would be mine. I argued with them, but all they could offer was a simple "sorry." I found the experience to be the worst I have ever had with a dealership, and I would not recommend anyone to go there. The people were strange, and their business practices were unprofessional and unsatisfactory. They also have no sympathy for their consumers.

This dealer was transparent with the whole process. I received very fair discount and I received a fair value for my trade. Derek, Toby and Ezequiel were very helpful with the process.

Read at DealerRater

We had a bad experience in this place. As soon we walked in the store we were greeted by Abby Busta, she was the worst helper ever, she had a horrible attitute since the begining and it felt like we were a bother to be carshopping in there. Also, dishonest financing practice. They wouldnt take outside financing and they wouldnt tell us what their rates were without 15 minutes of beating around the bush. Their rates were 3% higher. Easy decision to walk out. We left this place and when to 495 Mazda in Lowell and bought a car the same day.

Very poor experiance with Nicole in sales agreed to a sale. getting ready to travel 3 hours to pick up and received a call that it was sold after the agreement very Bad Form. Good Luck working with her.

About a month ago I went to Tulley to test drive a Mazda 6 after my car was totaled in an accident. My wife and I were able to test drive it and both enjoyed it. Unfortunately, after we got back to the dealership another customer opened the door of the car they were testing and hit the front passenger door of the 6 causing a dent and significant scratch. The salesman Brian Martino promised several times that he would get the damage fixed and we would not be able to tell it ever happened. A week later we went back to ... Read More

Full review text opened.

Google - Apr 17, 2024

About a month ago I went to Tulley to test drive a Mazda 6 after my car was totaled in an accident. My wife and I were able to test drive it and both enjoyed it. Unfortunately, after we got back to the dealership another customer opened the door of the car they were testing and hit the front passenger door of the 6 causing a dent and significant scratch. The salesman Brian Martino promised several times that he would get the damage fixed and we would not be able to tell it ever happened. A week later we went back to finish the sale but the scratch was still very visible and had been colored in with a paint pen. Brian insisted they were unable to match the paint and fix the scratch. Which, if I am understanding it correctly, the bodyshop at a Mazda dealer is not able to fix a scratch and match the paint on a Mazda car. This makes no sense. A nominal amount was offered to be taken off the price of the car to compensate for the damage. What does this say about the quality of the work the bodyshop does? Was an attempt even made to fix the damage like I was promised? I don’t believe it ever was and i was mislead about the repair even happening. I was also charged $1000 deposit but it was never added to the sales documents and it took several calls and emails before I got a response about it and the charge was reversed. I went into this experience excited to find a car that had everything I wanted and came out extremely disappointed. Do not buy a car from Tulley.

"Disappointing Experience: Lack of Respect from Manager": My first visit to Tulley Mazda was average, with Salesperson Tom doing his best. However, negotiations on price were unsuccessful, mainly due to his manager's disrespectful attitude towards customers, leading us to leave. "False Promise and Poor Communication": Received a promising quote via text, but upon revisiting the dealership, they couldn't honor it due to a mix-up. Despite agreeing to proceed, they insisted on the original, higher price. Disappointed by the lack of transparency and unwillingness to accommodate, we left empty-handed, opting to purchase elsewhere

I took my car there for some diagnosis which was done. After getting my car back, my door doesn’t close properly anymore and I was told that’s how it was and no one did anything to it. The door closed fine bringing it in but now it’s a $180 job to realign it. I won’t even go back to the dealership that recommended that I go here.

Dealer begged me to come in for end of month, so I made an appointment and went through the dealers online service for getting my trade in appraised. When I got there, the manager/sales exec they paired me with was already working with 3 other people. So I sat waiting for about an hour total while my salesperson scrambled around. After checking in with their manager, an appraisal offer 6k under kbb and 4.5k under on own website appraisal was given. To which they tried to tell me curb rashes on the rims were the reason for this. I know ... Read More

Full review text opened.

Google - Jan 31, 2024

Dealer begged me to come in for end of month, so I made an appointment and went through the dealers online service for getting my trade in appraised. When I got there, the manager/sales exec they paired me with was already working with 3 other people. So I sat waiting for about an hour total while my salesperson scrambled around. After checking in with their manager, an appraisal offer 6k under kbb and 4.5k under on own website appraisal was given. To which they tried to tell me curb rashes on the rims were the reason for this. I know dealers will low ball on offers but this was insulting. Wouldn’t recommend this dealership to anyone that values their time or money.

Little rats just wanna screw you. Won't tell you that don't take outside financing until after you say you'll take the car. Misleading and ridiculous waste of time. Don't finance through them either their rates are terrible

I want to thanks bob and Ezequiel and don for all there help in my Purchase they were nice since we went inside the building they help me a lot I recommend this Delar I give them 5 star the best in Nashua in Nashua best Delar is Tulley Mazda

Read at DealerRater

Avoid them I'd u can. I was to lie to at test drive that certain noise was normal. I was trading in Rav 4 hybrid normally very quiet and didnt know better. Two months later it started having issues. When I brought the car into the dealership, I found out the tires were scalloped, but because they barely passed inspection, the car was sold to me that way. I left the dealership and brought it another place, which informed me the tires and brakes should have been replaced, but they chose not to. I told the service manager it seems ... Read More

Full review text opened.

Google - Nov 5, 2023

Avoid them I'd u can. I was to lie to at test drive that certain noise was normal. I was trading in Rav 4 hybrid normally very quiet and didnt know better. Two months later it started having issues. When I brought the car into the dealership, I found out the tires were scalloped, but because they barely passed inspection, the car was sold to me that way. I left the dealership and brought it another place, which informed me the tires and brakes should have been replaced, but they chose not to. I told the service manager it seems like no one cares he literally yelled at me, saying they went above and beyond, offering me $500 discount on tires new tires. (That should have been replaced before being sold.) On top of this, the previous owner of the used vehicle must have owned a dog or pet, and im still finding dog hair in the car. I originally gave then a 5 Star review but had to update this because the owners didn't care enough to reach out to me. This "family business" isn't interested in anything once the sale is made. They will make the sale at the customers expense. In hindsight, they tried to sell me this tire insurance, which I declined, saying they r new tires. I shouldn't need that. Was completely led to believe this car was practically new. But it had been in one accident, had scalloped tires, and had what they called metal dust in the brake system which was why it was making to their description a "normal" sound. Yet another machanic confirmed it needed new breaks. Do not trust the integrity of their so-called "certified inspection process."" If the car legally passes state Inspects they will sell the car with issues. I purchased my mazada cx5 2020 grand touring in. NOV. In less than 3 months, I had issues. They do not care about anything but the sale and will manipulate you with a toxic "family" culture to create a false sense of security. This was my 1st time trading in a car, and the whole experience after the sale was a nightmare. I will never recommend this place to anyone. Avoid them if you can go just go to another Mazda dealership. Do not trust their inspection process. Have some else look at the car!!! Edited: for spelling. Sorry.